Effective Date: 2024-06-07
1. Introduction
Welcome to Fetchbird. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our services.
2. Information We Collect
We collect the following type of information:
- Mobile Number: The primary piece of personal information we collect is your mobile number.
3. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide, maintain, and improve our services.
- Security: To protect the integrity and security of our systems and users' information.
- Customer Support: To provide customer support and respond to inquiries.
- Communication: To communicate with users about their accounts, transactions, and updates to our services.
- Compliance: To comply with legal obligations and enforce our terms of service.
4. How We Protect Your Information
We implement a variety of security measures to ensure the safety of your personal information:
- Data Encryption: All data transferred between users and our servers is encrypted using industry-standard protocols.
- Access Controls: Only authorized personnel have access to your data, with strict access controls in place.
- Secure Storage: Data is stored on secure servers with multiple layers of protection.
5. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Users can request the deletion of their data at any time through their account settings or by contacting us directly.
6. User Control Over Data
Users have control over their data and can:
- Access and Update Information: Users can access and update their mobile number through their account settings.
- Data Deletion: Users can request the deletion of their data, which will be processed in accordance with our data retention policy.
- Data Portability: Users can request a copy of their data in a commonly used format.
7. Third-Party Services
We may share information with third-party service providers to help us operate our business, such as payment processors and communication tools. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
8. Data Collection by Fetchbird Customers
Fetchbird enables its customers (businesses or individuals) to collect data from their own customers. This data may include personal details, documents, forms, signatures, agreements, payments, and other digital assets supported by the Fetchbird platform. In these situations, Fetchbird acts as a service provider to its customers, facilitating the collection and secure transfer of data.
Responsibilities of Fetchbird Customers:
- Privacy Policy Provision: Each Fetchbird customer must provide their own Privacy Policy document, which outlines how they collect, use, and protect the data collected via Fetchbird. This Privacy Policy must be made available to their customers when they use Fetchbird.
- Consent: Fetchbird customers are responsible for obtaining proper consent from their customers before collecting any data. This includes informing their customers about what data will be collected, how it will be used, and who it will be shared with.
- Compliance: Fetchbird customers must ensure that their data collection practices comply with all applicable laws and regulations, including data protection and privacy laws relevant to their jurisdiction.
- Data Security: While Fetchbird provides a secure platform for data collection and transfer, it is the responsibility of Fetchbird customers to ensure that they manage access to the data securely and comply with all relevant data protection standards.
Fetchbird's Role:
- Secure Transfer: Fetchbird ensures the secure transfer of data from the end-users (our customers' customers) to the Fetchbird customers' admin console.
- Access Management: Only Fetchbird customers can manage access privileges to the data collected through Fetchbird, ensuring that data is only accessible to authorized personnel.
- No Human Intervention: Fetchbird eliminates human intervention in the data collection process, reducing the risk of data leaks or misuse.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Users will be notified of any significant changes through our website or via email. Continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Fetchbird is a product from JDB LLC-FZ
Meydan, Dubai - United Arab Emirates
hello [ a ] jdb.global
11. Consent
By using our services, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.
This Privacy Policy outlines the practices of Fetchbird and ensures transparency in how user data is handled, reflecting our commitment to user privacy and data security.